{ "topics":[ { "id": "0", "title": "An outfit I want has sold out, what should I do?", "category": "General Information", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"On the page for the item you are after, click the size you need, a pop \nup of 'notify me when back in stock' will appear, and you can input your\n phone number and email to receive text and email notifications when the\n garment has been restocked."}]}]} } , { "id": "1", "title": "Are your items true to size?", "category": "General Information", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We do our very best to keep every outfit true to size however each \ngarment can fit slightly differently depending on fabric and style. For \nmore information on sizing and fit visit our sizing guide."}]}]} } , { "id": "2", "title": "Can I add a store credit after I make my purchase?", "category": "General Information", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Unfortunately once an order is finalised we can’t change the method of \npayment, but your store credit never expires so you can use it with your\n following order."}]}]} } , { "id": "3", "title": "Can I cancel or change my order?", "category": "Orders", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Sorry, we are unable to cancel your order for a refund as per our terms \nand conditions, but if you wish to exchange for another item or a store \ncredit, we can certainly do that for you. Please contact us immediately \nif you wish to change your order as this can only be done if your order \nis not packaged for shipment."}]}]} } , { "id": "4", "title": "Can I change my billing address?", "category": "Orders", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Unfortunately we are unable to change your billing address once your \norder has been placed. Nothing is sent to your billing address, so as long \nas your shipping address is correct everything will be fine!"}]}]} } , { "id": "5", "title": "Can I change my shipping address?", "category": "Orders", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We can help change your address over, as long as your item has not left \nour warehouse yet. Please email us immediately to help change over your \naddress for you. Please ensure you provide all relevant information so \nthat we can change it over immediately."}]}]} } , { "id": "6", "title": "Can I exchange an item?", "category": "Returns", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, you can definitely exchange your item. When returning, please \nnotify our team via email with the details of your order number and what\n you would like to exchange and they will be able to help you out with \nthis process."}]}]} } , { "id": "7", "title": "Can I hold items in my cart?", "category": "General Information", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Unfortunately items cannot be held in your cart. You will receive a \n“forgot your items” reminder via email when you have left garments \nthere. However, items can still sell out whilst they are in your cart."}]}]} } , { "id": "8", "title": "Can I pay with two different payment options?", "category": "Payments, Promos & Gift Cards", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"At the moment this is unfortunately not an available option with the exception of a gift card / store credit."}]}]} } , { "id": "9", "title": "Can I return multiple items in one parcel?", "category": "Returns", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes of course! Please include all relevant information (such as your \norder number(s)) so that our return team can process this for you as \npromptly as possible."}]}]} } , { "id": "10", "title": "Can I return something I bought with a buy now pay later service?", "category": "Returns", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, we definitely accept Afterpay/Laybuy/Zippay/Klarna returns. We will\n issue a credit as replacement/exchange. This doesn’t cancel your \npayments back to your selected by now pay later service provider."}]}]} } , { "id": "11", "title": "Do I need a particular number of followers or view to work with That's So Fetch?", "category": "Collabs", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Definitely not, we work with everyone from micro influencers who are just getting started to celebs with millions of fans."}]}]} } , { "id": "12", "title": "Do I need to log into my account to use or view my gift card?", "category": "Payments, Promos & Gift Cards", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"No, you don’t need to have an account or to be logged in to use your gift card or store credit."}]}]} } , { "id": "13", "title": "Do you have any promo codes available?", "category": "Payments, Promos & Gift Cards", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We don’t often have sales or promotions running but if you are looking \nfor a way to save you can check out this page for a list of current ways\n to save."}]}]} } , { "id": "14", "title": "Do you offer wholesale?", "category": "General Information", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Sorry, we unfortunately do not offer wholesale on our stock."}]}]} } , { "id": "15", "title": "Does That's So Fetch do collabs?", "category": "Collabs", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, we regularly work with influencers on all different social platforms from all over the world."}]}]} } , { "id": "16", "title": "Giveaways and comps", "category": "General Information", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We’re all about giving back to our customers so we run two weekly \ncompetitions to win a $100 That’s So Fetch voucher via our socials. We \nalso frequently run bigger competitions and collaborations with some of \nour fav brands via our social channels as well! Check out "},{"type":"link","url":"https://instagram.com/thatssofetchau","title":null,"target":null,"children":[{"type":"text","value":"instagram.com/thatssofetchau"}]},{"type":"text","value":" & "},{"type":"link","url":"https://www.tiktok.com/@thatssofetchau","title":null,"target":null,"children":[{"type":"text","value":"tiktok.com/@thatssofetchau"}]},{"type":"text","value":" for more info!"}]}]} } , { "id": "17", "title": "How do I buy a gift card?", "category": "Payments, Promos & Gift Cards", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Gift cards can be purchased using "},{"type":"link","url":"https://thatssofetch.co.nz/products/gift-card","title":null,"target":null,"children":[{"type":"text","value":"this link"}]},{"type":"text","value":"."}]}]} } , { "id": "18", "title": "How do I know what size to order?", "category": "General Information", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We encourage you to read the garment description for each individual \nproduct, as our size guide does not cater for individual products. \nAlternatively you can also email us for further, more detailed \ninformation."}]}]} } , { "id": "19", "title": "How do I register for back in stock notifications?", "category": "General Information", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"You can visit the page for the item you are after, click the size you \nneed, a pop up of 'notify me when back in stock' will appear, and you \ncan input your phone number and email to receive text and email \nnotifications."}]}]} } , { "id": "20", "title": "How do I use my discount code or store credit?", "category": "Returns", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"There will be a ‘discount code or gift card’ bar at the checkout that \nthis code can be applied to. Please ensure your code has been applied \nprior to proceeding with your order as once it has been placed this \ncannot be changed."}]}]} } , { "id": "21", "title": "How long do store credits / gift cards last?", "category": "Returns", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Our store credit’s do not have an expiration date, so you can hold onto \nthese for as long as you would like. We upload new products frequently, \nto ensure everyone can get something they love!"}]}]} } , { "id": "22", "title": "How long do store credits / gift cards work?", "category": "Payments, Promos & Gift Cards", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Our store credit’s do not have an expiration date, so you can hold onto \nthese for as long as you would like. We upload new products frequently, \nto ensure everyone can get something they love!"}]}]} } , { "id": "23", "title": "How often do you add new outfits?", "category": "General Information", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We upload new products multiple times each week, be sure to always keep \nan eye out on our socials to be updated, as well as sign up to our \nmailing list for frequent updates and insights or you can check out our \nlatest drops "},{"type":"link","url":"https://thatssofetch.co.nz/collections/latest","title":null,"target":null,"children":[{"type":"text","value":"here"}]},{"type":"text","value":"."}]}]} } , { "id": "24", "title": "How often do you restock items?", "category": "General Information", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We definitely restock items frequently, however individual items can \ntake more time than others - or may have completely sold out. The \neasiest way to be notified is to sign up for our back in stock email \nnotifications."}]}]} } , { "id": "25", "title": "I am missing items from my order", "category": "Orders", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Please contact our support team to rectify this issue and we will get \nback to you as soon as possible. Please provide all relevant information\n (order number, item(s) missing)."}]}]} } , { "id": "26", "title": "I did not receive a shipping confirmation or tracking email", "category": "Orders", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We only ship on business days, so if you have ordered over the weekend \nthis would be why you have not received this information. Our \nshipping/tracking email gets sent out by EOD (end of day) on the day \nyour item has been shipped."}]}]} } , { "id": "27", "title": "I have ordered the wrong size or item, can this be changed?", "category": "Orders", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"If you have ordered the wrong size, please follow the instructions on \nour returns page to help process this and exchange for the correct size.\n Alternatively, if you have only just ordered please feel free to \ncontact our team and they may be able to resolve this for you."}]}]} } , { "id": "28", "title": "I would like to collaborate with TSF. How do I do this?", "category": "Collabs", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Please apply to collab by completing "},{"type":"link","url":"https://cloudform.typeform.com/collabs","title":null,"target":null,"children":[{"type":"text","value":"this form"}]},{"type":"text","value":". Please note that only shortlisted applications will be contacted."}]}]} } , { "id": "29", "title": "I’m in a country that's not listed, how do I return an item?", "category": "Returns", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Customers outside of Australia need to organise their own return postage. Returns should be shipped to:\n\n\n\nThat’s So Fetch Returns\n\n33 Niton Drive\n\nTruganina, VIC 3029\n\nAustralia\n"}]}]} } , { "id": "30", "title": "I’ve lost my store credit / gift card, how can I find it?", "category": "Payments, Promos & Gift Cards", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"If you have lost the email with your store credit / gift card code \nplease reach out to our support team via the email link or live chat \nbelow. Just let us know what email you used for the purchase and we will\n help you out."}]}]} } , { "id": "31", "title": "My order has been marked as delivered but I have not received it?", "category": "Orders", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We are sorry to hear that you have not received your order as of yet. \nPlease check around your property (posties can leave it in strange areas\n they deem safe) and check with your neighbours before emailing us. If \nyour order is still missing, please contact our customer service team."}]}]} } , { "id": "32", "title": "My order says it's been returned to sender", "category": "Orders", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"The most common cause for this is when the address is missing a detail \nsuch as the street number or an apartment number. Please reach out to \nour customer support team so we can look into this for you."}]}]} } , { "id": "33", "title": "My store credit isn’t working, how do I fix it?", "category": "Payments, Promos & Gift Cards", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"If your store credit isn’t working double check that you are using the \nfull code and you aren’t missing some digits. If that isn’t the problem,\n double check that you are on the right website for your country. Store \ncredits will always be issued on the same website you made the purchase \non. If that doesn’t help please reach out to our customer service team \nfor more support."}]}]} } , { "id": "34", "title": "No longer want promo emails or SMS messages?", "category": "General Information", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"You can opt out of these at any time. For emails just click the \nunsubscribe link at the bottom of the email and for SMS simply click the\n cancel link in the SMS."}]}]} } , { "id": "35", "title": "What currency are your prices in?", "category": "Payments, Promos & Gift Cards", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"If you are located in one of the following countries our store will \nautomatically be in your local currency. If you are not in one of these \ncountries you can use our currency selector in the top menu to change \nthe currency.\n\n\n\nAustralia, New Zealand, Canada, Japan, Hong Kong, Singapore, United States, United Kingdom\n"}]}]} } , { "id": "36", "title": "What do I do if I have received a faulty item?", "category": "Returns", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"If you believe your garment is faulty, please reach out to our helpful customer support team with "},{"type":"link","url":"https://thatssofetch.co.nz/pages/help-contact","title":null,"target":null,"children":[{"type":"text","value":"this link"}]},{"type":"text","value":" or complete this faulty returns "},{"type":"link","url":"https://cloudform.typeform.com/to/KQ8h2mxf","title":null,"target":null,"children":[{"type":"text","value":"e-form"}]},{"type":"text","value":""}]}]} } , { "id": "37", "title": "What do I return my items in?", "category": "Returns", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"You can use the packaging that the parcel was delivered in. \nAlternatively, if your packaging is not in a condition where this is \napplicable - you can purchase a postal bag/satchel from your local post \noffice at your own expense or alternatively you can recycle any other \nbag or box you have."}]}]} } , { "id": "38", "title": "What payment options are available?", "category": "Payments, Promos & Gift Cards", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Currently we have VISA, Mastercard, American Express, Bitcoin, Gift \nGard, Store Credit, PayPal, Klarna, Afterpay, Laybuy & Zippay \navailable. If you have a suggestion for a payment option that we should \nadd please reach out and let us know!"}]}]} } , { "id": "39", "title": "What should I do if I have received an incorrect or faulty item?", "category": "Orders", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"If you have received an incorrect or faulty item, please contact our \ncustomer service team immediately and they will resolve this for you."}]}]} } , { "id": "40", "title": "What's the return policy?", "category": "Returns", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We want to make online shopping as easy as \npossible, so we have increased our returns period to 60 days from the \ndate of the initial purchase for all customers worldwide! Also for our \nAussie babes we have FREE return shipping as well so you can shop with \nconfidence.\n "}]},{"type":"paragraph","children":[{"type":"text","value":"To book your returns simply click the country you are in from the list below and follow the links.\n "}]},{"type":"paragraph","children":[{"type":"text","value":"Please also note that returns aren't available for \nunderwear, lingerie, swimwear bottoms including one-pieces and sets, \ngarments with inbuilt underwear, jewellery, make-up, items from our \nfinal sale collection and items returned outside of the 60 day return \nperiod.\n "}]},{"type":"paragraph","children":[{"type":"text","value":"Make sure when you are returning outfits that they \nare in an as new condition with tags still attached, no make-up marks, \nfake tan etc.\n "}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"If you have received an item that is faulty or defective please reach out to our helpful customer support team directly via our "},{"type":"link","url":"https://thatssofetch.co.nz/pages/help-contact","title":null,"target":null,"children":[{"type":"text","value":"contact page"}]},{"type":"text","value":" or by completing "},{"type":"link","url":"https://cloudform.typeform.com/to/KQ8h2mxf","title":null,"target":null,"children":[{"type":"text","value":"this e-form"}]},{"type":"text","value":"."}]}]} } , { "id": "41", "title": "When is the next sale happening?", "category": "General Information", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We don’t have sales very often as we believe in having the best price we\n can every day of the year but to be notified when we do have a sale on \nthe best way is the register for our email or sms notifications with the\n form at the bottom of this page or to download our app with the links \nat the bottom of the page."}]}]} } , { "id": "42", "title": "When will I get my store credit?", "category": "Returns", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"For United States and New Zealand returns you will be issued your store \ncredit once the tracking status is updated to ‘in transit’. Please allow\n an additional 48 hours for processing.\n\nFor Australia and all other countries, Once your return has arrived at \nour warehouse, please allow for 48 hours for our team to process your \nreturn. If after tracking your item and your return has not been \nprocessed within 48 hours, please contact our support team.\n"}]}]} } , { "id": "43", "title": "When will I receive my tracking details?", "category": "Shipping", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Once your order is shipped, you will receive shipping confirmation and tracking details after 6pm AEDT."}]}]} } , { "id": "44", "title": "When will my order be shipped?", "category": "Shipping", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"All orders placed prior to our 4pm AEDT cut off time frame will be \nshipped the same day. Orders placed after this cut off will be sent out \nthe next business day. Please note, we only ship on business days, this \ntherefore excludes public holidays and weekends."}]}]} } , { "id": "45", "title": "Where do I find my order number?", "category": "Orders", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"After placing your order a confirmation email is automatically sent with\n your order number and a breakdown of your order details. If this email \ndoesn’t come through within an hour please check your spam folder. If \nyou accidentally used the wrong email address please contact our support\n team for assistance."}]}]} } , { "id": "46", "title": "Where does That's So Fetch ship to?", "category": "Shipping", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We ship to almost every country in the world. If you are in the DHL Express network we can ship to you!"}]},{"type":"paragraph","children":[{"type":"text","value":""},{"url":"/","title":"Link","type":"link","children":[{"type":"text","value":"Link"}]},{"type":"text","value":""}]}]} } , { "id": "47", "title": "Where is the discount code / gift card bar on my device?", "category": "Payments, Promos & Gift Cards", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"When proceeding via checkout, there are two different ways this will \nappear (desktop and mobile version). For desktop users, a discount code \nor gift card bar will be on the right hand side of your screen \nunderneath your chosen products. You can add the code and hit apply. For\n mobile users, at the very top of your screen will be a “show order \nsummary” drop down, the same bar will be underneath your chosen products\n here, you can add the code and hit apply."}]}]} } , { "id": "48", "title": "Why can't I sign into my account?", "category": "General Information", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Please be sure to check that your email and password is correct. If you \nare still having troubles, maybe try resetting your password first. If \nyou are still experiencing difficulties, please contact customer care."}]}]} } , { "id": "49", "title": "Will I be charged duty taxes and import fees on my order?", "category": "Shipping", "contents": {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"International delivery costs do not include any taxes or duties which \nmay be applied by customs authorities at the destination country. Any \nduties or taxes incurred are the responsibility of the delivery \nrecipient. That’s So Fetch has no control over the important fee charged\n and will not be responsible for payment of any duties or taxes.\n"}]}]} } ] }